Contact Us

The quickest way: Live Chat

Hit the pink chat icon in the bottom right of your screen to chat to one of our team.

We'll respond: Monday to Friday 8am to 8pm.

Sometimes we'll stay open out of hours, so just drop us a message to see if we're online. If we're not available you'll be prompted to enter your email address and you'll receive a response when we're back online.

We're currently not contactable via our usual phone line, but if you would prefer to speak another friendly voice, please feel free to request a call back.

The other way: Email

If it's out of hours, drop us a message on We’ll reply the same day during business hours, or by the next working day at the latest. 

Stay in touch!

You can follow us on Facebook, Twitter, and Instagram. If you'd like us on another of your favourite social media platforms, let us know and we'll keep it in mind.
We can also be seen in and around the southeast of England on our bikes most weekends. If you spot us, do say hi! (If you can catch us that is...)  
Our postal address is: the Bike Club, Uncommon, 1 Long Lane, London, SE1 4PG. However, this is not our returns address: please don’t send bikes here! Drop us an email if you’d like to return your bike.