Cancellation

We're always sorry to see our members leave, if there is anything we can help with please don't hesitate to contact us.

Exchange anytime (free after 18 months) -

Existing member, wanting to arrange an exchange?
Find out more about our exchange service


We are always sorry to see our members leave and if there is anything we can do to fix any issues you might have had, please do get in touch with us.

If you’d like to return your bike to cancel your membership for that bike, please add a cancellation to your cart and proceed to checkout.

Before your bike is collected, please straighten the handlebars and remove the pedals ready for shipping. 

Please note: If the bike is not ready for the collection, an additional fee will be charged


  • We are always sorry to see our members leave and if there is anything we can do to fix any issues you might have had, please do get in touch with us.

  • If you’d like to return your bike to cancel your membership for that bike, please add a cancellation to your cart and proceed to checkout.

    Before your bike is collected, please straighten the handlebars and remove the pedals ready for shipping. 

    Please note: If the bike is not ready for the collection, an additional fee will be charged